RETURN & REFUND POLICY

Return & Refund Policy

We care about quality and customer satisfaction, but due to the nature of food products, we follow a strict policy.

We do not accept returns for perishable food items like chocolates once delivered.

Refunds are only applicable if:
• You receive a wrong item
• The product is damaged during delivery
• You do not receive your order

To request a refund, contact us within 24 hours of delivery with order details and proof (images if applicable).

In eligible cases, we offer a replacement instead of refund to ensure better customer experience.

• Change of mind
• Incorrect address provided by customer
• Delays caused by courier service